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HBR 9/17/13: Understanding the Drivers of the Patient Experience Messages in this topic - RSS

Melanie Mascarenhas
Melanie Mascarenhas
Administrator
Posts: 4


4/25/2016
Melanie Mascarenhas
Melanie Mascarenhas
Administrator
Posts: 4
Many hospitals, including the Cleveland Clinic, are implementing a variety of strategies to improve the patient experience—an issue that’s rapidly becoming a top priority in health care. The Accountable Care Act now links performance related to patient-experience metrics to reimbursement. For the first time, the pay of hospitals and eventually individual providers will be partly based on how they are rated by patients. Few disagree on the importance and the need to be more patient centric, but what exactly is the “patient experience”?

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