open id 

recent posts recent posts - RSS

5/10/2016
Topic:
H&HN 12/2/15: How to Create Exceptional Patient Experiences - Without Exception

Melanie Mascarenhas
Melanie Mascarenhas
Administrator
Posts: 4
Impressive growth in patient satisfaction from the 18th percentile to the 90th percentile!
edited by mmascarenhas on 6/22/2016
4/25/2016
Topic:
H&HN 12/2/15: How to Create Exceptional Patient Experiences - Without Exception

Melanie Mascarenhas
Melanie Mascarenhas
Administrator
Posts: 4


How to Create Exceptional Patient Experiences — Without Exception

Low patient scores can hurt your reputation and your bottom line. So how can you get them up where they ought to be?
edited by mmascarenhas on 5/20/2016
edited by mmascarenhas on 5/20/2016
4/25/2016
Topic:
HBR 9/17/13: Understanding the Drivers of the Patient Experience

Melanie Mascarenhas
Melanie Mascarenhas
Administrator
Posts: 4
Many hospitals, including the Cleveland Clinic, are implementing a variety of strategies to improve the patient experience—an issue that’s rapidly becoming a top priority in health care. The Accountable Care Act now links performance related to patient-experience metrics to reimbursement. For the first time, the pay of hospitals and eventually individual providers will be partly based on how they are rated by patients. Few disagree on the importance and the need to be more patient centric, but what exactly is the “patient experience”?

Read Article
4/25/2016
Topic:
PXJ Vol 2, 2015:Patient Leadership: Taking Patient Experience to the Next Level?

Melanie Mascarenhas
Melanie Mascarenhas
Administrator
Posts: 4
NHS England commissioned the project described in this article to explore how patients and carers can, acting as leaders, make a real difference in improving experience of care. The work was carried out on a collaborative basis, co-designing the scope of the research with patient leaders and commissioners. We gathered case examples across England that had involved patient leaders in using patient and carer feedback to improve experience of care. A Patient Leaders Expert Advisory Group selected four case examples that were visited to undertake a more detailed study and subsequently discussed and agreed the key learning points and conclusions.

Read Article
edited by mmascarenhas on 4/25/2016